AS NEEDED
IssueSupportResolution
One-time support
For a specific issue, setup, or technology project.
Where we help
- Troubleshooting and repairs
- Device setup and upgrades
- Scoped migrations and projects
A defined scope, agreed before work begins.
BUSINESS & HOME IT SUPPORT
IT SUPPORT & MANAGED SERVICES
IT support for
work and home.
Computer help, dependable Wi-Fi, and day-to-day business IT. Based in Cocoa, Florida, with remote support and onsite service in Brevard County.
Already a client? Sign in (opens in a new tab)Veteran-owned
Based in Cocoa, Florida
Remote & onsite IT support
OUR CAPABILITIES
What can we help you with?
Choose business or home support, then explore the services that fit.
SERVICE DIRECTORY08
SUPPORT OPTIONS
One-time help or ongoing IT support
One-time assistance, ongoing IT management, or additional support for your internal team.
ONGOING SUPPORT
MonitorMaintainSupport
Managed IT
For businesses that need an IT partner day to day.
Where we help
- Helpdesk and device administration
- Monitoring and maintenance
- Documentation and IT planning
Ongoing care for your agreed IT environment.
TEAM EXTENSION
Your teamShared scopeShearer
Co-managed IT
For internal IT teams that need additional capacity.
Where we help
- Helpdesk overflow and escalations
- Project and rollout assistance
- Targeted technical support
Clear responsibilities alongside your team.
Pricing, service hours, and response targets are agreed in your quote or service agreement. What to look for in your IT quote.
THE SHEARER STANDARD
From your first request
to a documented solution.
When technology interrupts your day, you should know what happens next, what the work involves, and how the result will be checked.
Our approach gives you that clarity, whether you need help with one computer, a planned upgrade, or ongoing support for your business.
- Straightforward advice
- Options, costs, and tradeoffs explained in plain language.
- Work agreed in advance
- Scope, access, and timing established before work begins.
- Documentation that helps
- A useful record of the work and the next steps.
HOW YOUR SUPPORT IS HANDLED
Assessment through follow-up-
ASSESSMENT
Understand the issue
and its impactWe ask what stopped working, when it started, and who is affected. Then we review the relevant devices, accounts, applications, or network connections to identify a practical next step and whether remote or onsite support is appropriate.
WHAT YOU RECEIVEA clear starting point
A summary of the issue, its impact, and the recommended next step.
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SCOPE & APPROVAL
Agree the work
before it beginsWe explain the proposed work, expected cost, responsibilities, and any likely disruption. If access, a maintenance window, or coordination with another provider is needed, we identify it before moving ahead. Changes to the agreed scope are discussed with you.
WHAT YOU RECEIVEAn agreed plan
Clarity on what is included, what it will cost, and where your approval is needed.
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DELIVERY & VERIFICATION
Complete the work
and check the resultWe carry out the agreed work, keep you informed of significant developments, and test the affected service. Relevant actions, settings, and outcomes are recorded so future support starts with useful information about your environment.
WHAT YOU RECEIVEA documented result
What changed, how it was checked, and any items that still need attention.
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HANDOFF & FOLLOW-UP
Explain the outcome
and what comes nextWe summarize the result in plain language and identify practical improvements that may reduce repeat issues. For managed or co-managed clients, ongoing maintenance, monitoring, and reviews continue within the agreed service scope.
WHAT YOU RECEIVEUseful next steps
A concise handoff, clearly identified open items, and recommendations you can act on.
THE RESOURCE DESK
Make the next IT decision
with a clearer picture.
Useful questions and practical checklists for business owners, home users, and the people responsible for keeping technology working.
Explore all resourcesLocal to Cocoa. Available across Brevard.
Explore our service area Onsite visits by arrangement, with remote support nationwide.
BEFORE WE BEGIN
Service information
Support arrangements, service area, and pricing.
Where do I submit or check a support ticket?
Use the client portal (opens in a new tab) with the client account provided by Shearer Tech Group. After signing in, choose New Ticket to request support or My Tickets to view updates, send replies, and share files. The request planner below helps you prepare the details before you submit them.
Can you support us remotely?
Yes. Many account, email, software, and workstation issues can be handled remotely. We review the issue first and arrange an appropriate support session. Onsite support is available in Brevard County, Florida, by arrangement. See local coverage and visit information.
Do we need a monthly contract?
No. One-time support and scoped projects are available alongside managed and co-managed IT. We help identify the right arrangement for your needs before you commit.
Do you also help with home technology?
Yes. We help with computers, device setup, Wi-Fi, account security, and backups. Explore home support for common problems, appointment preparation, and what can be handled remotely.
How are pricing and response times set?
Pricing depends on the work, environment, and level of support. Service hours, response targets, and any after-hours arrangements are defined in your quote or service agreement.
How do we move from another IT provider?
Start with a review of your current systems, account ownership, existing agreements, and the support you need. The handover should identify who is responsible for access, backups, open tickets, and any scheduled changes. Use our provider transition checklist to prepare.
Can you work with our internal IT team?
Yes. Co-managed support can help with helpdesk demand, escalations, maintenance, or a specific project. We agree on ownership, access, and communication with your team.
CLIENT SUPPORT
Client support
& service requests
Open a ticket, follow its progress, and keep replies and files together in your Shearer client portal.
EXISTING CLIENTS
Sign in to your client portal (opens in a new tab)
Open a support ticketDescribe the issue or request. (opens in a new tab)
View tickets & repliesFollow progress and respond. (opens in a new tab)
Forgot your password? (opens in a new tab)
Use the client account provided by Shearer Tech Group.
Based in Cocoa, Florida.
Remote nationwide. Onsite in Brevard County.
Ready for your ticket
Copy your details, then continue to the portal.
Sign in, choose New Ticket, and paste your details into the description before submitting.
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